ERP in Practice: User satisfaction, benefits & prospects
Testimonialise your ERP/Business Software
Tell your ERP vendor what you really like about your system and where improvements are needed. All participants will get the management summary of the study as well as the results for their deployed system for free.
If you have participated in one the past studies, you will receive an e-mail in March that gives you access to your questionnaire, prefilled with your answers from your last participation, so you can save time and effort by only updating or adding your responses. If you have not received this e-mail in the middle of March, please contact us at email@example.com
Good grades for the business software industry
Overall, ERP users are happy with their software solution but in detail there is still a lot of work to do!
|Autor:||Dr. Karsten Sontow, Peter Treutlein, Rainer Sontow, Trovarit AG|
|Schlagworte:||ERP, ERP in der Praxis|
|The paper presents the results from the biggest exchange of user-experience with ERP systems, which was conducted in 2014 for the seventh time. The Trovarit survey shows that ERP users are quite satisfied with their software and their vendors' services - there are, however, important points of critique which leave room for improvements.|
Information for ERP Users
How satisfied are you with your ERP/Business software and your software vendor? This is the best opportunity to rate your ERP system and compare the result with the result of other users.
Time and effort
It normally takes about 15-20 Minutes to fill out the online questionnaire. If you have participated before, the questionnaire will be partly filled in beforehand, so the time needed to complete or update the answers will be reduced to 5-10 minutes.
As a thank-you, participants will receive the main results of the survey as well as the detailed satisfaction profile for their ERP solution.
Accessing the questionnaire
If you want to participate for the first time, please, start a new questionnaire.
If you have participated in one of the earlier surveys, we will automatically send you your personal login for the questionnaire by the end of March. If you have participated before and you have not received your login, please, request your login via firstname.lastname@example.org.
The data acquisition campaign runs from the middle of March until the end of June. The results will be first published in September 2016 in form of a management summary and within articles published by our media partners.
Availability of results
All participants with valid questionnaires will automatically receive the management summary and the satisfaction profile of their solution via e-mail and free of charge. In addition, we grant a discount of 50% on the complete Survey Report (only available in German) to all participants with valid questionnaires.
The organisers of the survey explicitly pledge themselves, to handle all data pertaining to the satisfaction of individual participants with absolute confidentiality. All data are solely used for statistical analyses. The data of participants are only processed in an anonymised form and not made available to any third parties.
All given information is of course on a voluntary basis. The information, which is absolutely necessary for the evaluation of the questionnaire is marked as mandatory. The remaining details can be omitted without the questionnaire becoming invalid.
We hereby clearly indicate that participants should not answer questions, if they if the are not able to answer them.
Information for ERP Vendors
Schedule Survey Campaign
Start of the data acquisition campaign
Release of the monitoring tool showing the current number of completed questionnaires (including those pending final verification) per vendor
End of the data acquisition campaign, start of data analysis
Pre-release of the main satisfaction portfolio to selected vendors as a basis for an interview
Publication of the survey report and Management Summary
Event for ERP Vendors
Entry Rules for Vendors
The only preconditions for the listing and analysis of a solution are:
- It is an ERP / Business Solution
- There are enough data (representativenesss)
- The database is reliable (unbiased and plausible evaluations)
For more information, please see: Participation rules for vendors
Vendors can check the current number of submitted questionnaires (subject to final quality inspection) for their system(s) here: ERP in Practice: Questionnaire statistics (available from April 2016)
Time and Effort
It takes first-time participants between 15 and 20 minutes to complete the questionnaire.
This time span will be reduced to 5- 10 minutes, if the participant has already completed a questionnaire of an earlier version of this study. In this case, the participant will automatically receive his or her login data via e-mail in the middle of March.
The organisers of the survey explicitly pledge themselves to handle all data pertaining to the satisfaction of individual participants with absolute confidentiality. All data are solely used for statistical analyses. The data of participants are only processed in an anonymised form and not made available to any third parties.
As soon as the survey results are available, all vendors with a sufficient database will receive the general satisfaction portfolio and the detailed satisfaction profile of their own product(s).
Satisfaction as an Evaluation Characteristic - The Survey as a Barometer
Basically, "satisfaction" is a subjective variable which is determined from the point of view of the respondent. On the other hand, it is 'satisfaction' which makes an ERP installation successful. In this sense, the survey's results are important for decision makers and developers, however, they are not the ultimate yardstick.
As the practical application in different projects has shown, the survey's results can be used like a barometer. A barometer is a reliable indicator of how the wheather might continue without allowing a final and definite wheather forecast. The same is true for the different satisfaction aspects: They indicate where problems might occur, thus enabling the user to plan ahead. As an only selection means however, the 'satisfaction barometer' is unsuitable!
There are more than enough surveys focusing on the ERP market, done by international analysts, consultants and universities. At the same time, more and more vendors do their own customer satisfaction surveys. So, what distinguishes the Trovarit survey from the others? Have a look at our quality criteria:
Continuity - The survey is conducted every two years and thus allows a long-term study.
Thoroughness - The survey's results are thoroughly analysed and repeatedly verified in order to avoid mistakes and misuses.
Regionalism - special attention will be paid to regional characteristics so that significant conclusions can be drawn for each specific region.
Professionality - The organisers are members of the largest network of vendor-independent ERP specialists in the German speaking areas.
Independency - The survey is solely financed by the revenues gained by selling and sponsoring of the Survey Report after its completion. Beforehand vendor sponsoring of the survey itself is excluded.
Accessibility of results - The survey and the results are supported and distributed by leading media partners. The Management Summary is offered as a free download.
Application of the Survey: Use of the Survey's Results for ERP Selection
A company looking for a new ERP software first of all needs to find a system which meets the specific functional requirements of this company. If the system is deficient in this respect, it cannot play to its strength. Also, the vendor can hardly compensate for these deficiencies in an acceptable timeframe and budget.
Therefore, the first step of an ERP selection project must be to find a group of systems which have the functional "Best Fit". Due to the great number of available systems on the market, there usually are several which meet the requirements of a company to a high degree.
The survey can only be used as a means during the second step of the project, when it is important to ask the right questions in order to find the "Best Practise" and to make the final decision for the one ERP solution.
Der ERP Tuner e.U.
pragmatiQ eye for quality
Croesickplein 24 - 26
TROVARIT Danismanlik LTD.STI.
Atatürk Cad.No:53 K.4
Media- and Event-Partners
IDG Business Media GmbH
ITP VERLAG GmbH
IDG Communications AG
isi Medien GmbH
verlag moderne industrie GmbH
Bohmann Druck und Verlag Ges.m.b.H & Co.KG
Here, you will find the current publications about the ERP-Practice study.