Production, merchandise management, sales, marketing, finance, human resources – Due to the increasing competitive pressure, almost no company can be efficiently controlled or operated without the support of business software. Business applications are used as a tool to support the business processes and should lead to faster, more flexible and more transparent processes. Whether or not a business softwares is able to meet its expectations depends on how well processes and software are aligned: Are the right solutions used? Do the users use the solutions in the right way? Are the processes that had been depicted during the implementation still the same? Briefly worded: Only if a software is used the right way, it is able to unfold its whole potential and can offers the desired support.

In this regard, even the best software solution won’t work if it was misconfigured or not implemented consistently. Missing functions or inconsistent data structures lead to additional work or parallel usage. Moreover, ‘soft’ factors like software rejection of users should not be underestimated.