The ballot for the study „CRM in Practice. User Satisfaction, Benefits & Prospects 2015“ is closed and now we have to wait for the results. A good time to recap what users had to say about their CRM software in 2014:

The three most frequently named problems for the usage of CRM software:

Performance – the system is too slow: 32%
Ergonomics – the system is not user-friendly: 22.6%
Data Maintenance is very time-consuming or complex: 17.4%


The study CRM in Practice 2014 revealed many details about the satisfaction of users with their CRM software.