The service industry is the biggest and the most rapidly growing business sector in Germany. Depending on the definition, it includes 300,000 sole trader, partnerships and corporations. Real estate services, planning offices and consulting companies represent the biggest proportion of the project services.
The industry’s challenges are defined by the limited personnel resources due to the demographic changes in connection with a global competition for qualified professionals. This is essential as the industry rather depends on the employee’s knowledge than on structural operations. Additionally, customers’ expectation on services and flexibility are constantly growing. The industry’s focus on projects and the high expectations on flexibility are also representing the challenges that software solutions are facing.