Der Markt für Enterprise Content (ECM) bzw. Dokumentenmanagementsysteme (DMS) bleibt nach wie vor auf Wachstumskurs. Aktuelle Befragungen zeigen, dass Unternehmen weiterhin kräftig in ECM / DMS investieren wollen.

Im DMS-Markt agiert eine Vielzahl mittelständisch geprägter Softwarehäuser, welche mit den unterschiedlichsten Begriffen werben: Neben ECM und DMS findet man weitere Akronyme wie EIM, BPM usw. Das Leistungsversprechen kann sich dabei in manchen Bereichen deutlich unterscheiden.…


Trovarit specialises in business software projects and has gained renown as a dependable and independent partner when it comes to the evaluation, implementation and optimisation of ERP systems. Now, the consultants from Aachen have started their own ERP/CRM project in order to get better support for their processes.

Starting Point: Heterogenous Software Landscape
Shortly after its founding in 2000, Trovarit – like most start-ups, especially in the services industry – implemented the world’s most used ERP system: MS Excel.…


The ballot for the study „CRM in Practice. User Satisfaction, Benefits & Prospects 2015“ is closed and now we have to wait for the results. A good time to recap what users had to say about their CRM software in 2014:

The three most frequently named problems for the usage of CRM software:

Performance – the system is too slow: 32%
Ergonomics – the system is not user-friendly: 22.6%
Data Maintenance is very time-consuming or complex: 17.4%

crm-praxis

The study CRM in Practice 2014 revealed many details about the satisfaction of users with their CRM software.